Advanced
Use this page to manage core agent behaviours, choose your AI model, and define global instructions that guide how your AI assistant represents your business.
Base Prompt
This is a high-level instruction passed to the AI model to shape its overall tone, behavior, and business objectives. It acts as a foundational guideline.
💡 Tips for writing a good base prompt:
Use it for broad personality or tone setup
For specific questions/answers, use the Question & Answer tab instead
CAPITALIZE critical rules or constraints you want the AI to always follow
Avoid overly long or complex prompts—it may confuse the model
Extra Emails
Add emails here to receive important notifications about the AI agent. These users will be alerted for:
Bot usage nearing limits
Limits exceeded
Escalated conversations
New lead captured
Lead enrichment updates
Click Add Email to include more recipients.
AI Model
Select the AI engine you want your assistant to use. Each model offers different strengths in quality, speed, and reasoning depth.
GPT-4.1
High-quality, balanced latency – ✅ Recommended
Claude Sonnet 4
Great reasoning and memory – ✅ Recommended
GPT-04-mini
Slower but focused on deeper analysis and thoughtful replies
Claude Sonnet 4, thinking
Slower but focused on deeper analysis and thoughtful replies
Gemini 2.5 Pro
Strong general-purpose model from Google
⚖️ Recommendation: Use GPT-4.1 or Claude 4 for the best overall experience. Try GPT-04-mini or Claude 4, thinking if you prefer deeper reasoning—even at the cost of speed.
Business Name
Enter the name of your company or brand. This is how the AI knows which business it represents and may use this name in greetings, summaries, or responses.
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