Question & Answer
custom responses or guidelines for specific questions to ensure the AI replies with precision and control when it matters most
✨ What is Question & Answer?
The Question & Answer feature allows you to define how your AI should respond to specific user questions, especially when:
The question is not covered in your training material
The answer is strict, sensitive, or requires accuracy
You want to override or guide how the AI replies to ensure consistency
When a user asks a similar question, the AI will prioritize your configuration instead of relying on trained knowledge alone.
How to Use
1️⃣ Click + Add to create a new Q&A pair
Question: Enter the typical user query (e.g., “What’s our refund policy?”)
Answer: Enter either:
An exact answer the AI should return
A guideline to help the AI generate an appropriate response (e.g., “Explain the refund policy briefly and include the 7-day limit.”)
2️⃣ Toggle Escalate with Email (Optional)
Enable this switch if you'd like to be notified by email whenever the AI receives this question (or a similar one).
This is ideal for monitoring sensitive questions or getting alerts for VIP-related queries
💡 Example
Who is the CEO of Apple?
Tim Cook
What’s our refund policy?
Explain the policy clearly and mention it's valid for 7 days.
Can I speak to a human agent?
If urgent, offer to escalate and provide support options.
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