Welcome to the Common Questions and Answers! As you navigate through the dynamic world of chatbot integration and customization, it's natural to encounter questions and face uncertainties. Whether you're a beginner seeking foundational insights or an advanced user looking for specific solutions, this comprehensive guide is here to assist you. Within these pages, you'll find clear, concise answers to the most frequently asked questions about Chatsimple's features, configurations, and best practices. Designed with your needs in mind, this resource aims to smooth your journey, offering actionable guidance and expert insights to help you make the most of your chatbot experience. Feel free to dive in and explore the wealth of information tailored to assist you at every stage of your chatbot development and implementation.
What if I'm not happy with the chatbot's answer?
To allow your chatbot to understand more context about your business, you can add more data sources in the "Training Materials" page. To further refine or correct your chatbot's responses, you can add skills such as FAQs and Escalations.
What is the difference between "Training Materials" and "Chatbot Skills"?
Training materials are the first-hand resources your chatbot learns from. Chatbot Skills is the refined knowledge you wish to add on top of the existing training material to further customize your chatbot's behavior. We will prioritize the skills you create over the training materials.
Where can I change the chatbot's look?
You can change it in the "Appearance" page. You can change the chatbot logo, chatbot's name, agent's name, color, and more. For advanced usage, visit .
Where can I see how my chatbot responds to visitors?
You can see all the responses made by your chatbot in the "Conversations" page. You can see both the chatbot's and the visitor's response. You can also see your visitors' information in the "Contacts" page.
